Reviewed: January, 2018

Formatop Manufacturing Company Limited is committed to excellence in serving all customers including people with disabilities.

COMMUNICATION

We will communicate with people with disabilities in ways that take into account their disability.

SERVICE ANIMALS

We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

SUPPORT PERSONS

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

TRAINING

Formatop Manufacturing Company Limited will provide training to employees who deal with the public or other third parties on our behalf.  Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.  This training will be provided to staff within the first three months of being hired.

Individuals in the following positions will be trained:

  • Managers
  • Customer Service Representatives
  • Sales Associates
  • Employees involved in off-site customer deliveries

Training will include:

  • An overview for the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Formatop Manufacturing Company Limited’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Formatop Manufacturing Company Limited good and services.

Staff will also be trained when changes are made to Formatop’s accessible customer service plan.

FEEDBACK PROCESS

Customers who wish to provide feedback on the way Formatop Manufacturing Company Limited provides goods and services to people with disabilities can do so verbally (in person or by telephone) or in writing (hand written, delivered or e-mail).  All feedback, including complaints can be submitted to:

  • Taylor Mellor, CHRL
  • 519-748-4928 ext. 338
  • 1548 Strasburg Road, Kitchener, Ontario N2R 1E9
  • [email protected]

Customers can expect to hear back in 10 business days.

NOTICE OF AVAILABILITY

Formatop Manufacturing Ltd. will notify the public that our policies are available upon request by posting a notice in the front retail area of our office.

MODIFICATIONS TO THIS OR OTHER POLICIES

Any policy of Formatop Manufacturing Company Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

If you have any questions regarding Formatop’s Accessible Customer Service Plan, please contact Human Resources:

Taylor Mellor, CHRL
Human Resources Generalist
(519) 748-4928 x 338
[email protected]